faq

what is your demo policy?
    While you can still send in CDs (or MDs!) to the address on our contact page we've decided to lighten up a bit and allow soundcloud dropbox submissions. We, unfortunately, won't be responding to every demo submission... Please don't take it personal.

    Send me your sounds
Are you planning on (re)releasing 'X' on CD or 'X' on 12"?
    Currently there are no plans to re-release any of our titles on any other format than digitally
I am interested in booking one of your artists for a show/tour how can i contact them?
    You can do so either via our contact form or by contacting the artist directly. Most n5MD artists have contact information on their websites. Links to sites can be found on the artist's page in our Artist Roster section
When will 'X' be available?
    release dates are given to releases when the product is complete. All released dates are posted on that releases page in the discography section. If it does not have a release date or an order button then it is still being manufactured.
Will you be re-pressing any of your back catalog?
    No...Mainly because most of the titles that are currently out of print are available via their discogrpahy page.
Do you have a copy of 'X' or 'Y' lying around i could buy?
    Sorry...when items are sold out they are sold out... most of our back catalog were limited pressings.
So then why are all of the new n5MD releases on CD and not on MD?
    Sony no longer manufactures pre-recorded minidiscs.
We heard that Cadoo guy who used to be in Gridlock runs n5MD. Does he have any Gridlock CDs or Tshirts lying around i could buy?
    No.
I purchased a release (or tracks) from your downloads page. I did not download my product from the 'your downloads' page and i didn't receive and email with copies of my product links.
    There could be a couple of things happening...one reason could be that you have a spam filter and it thinks the automated n5MD download email is spam. The other reason could be merely time. Some times it take a while. Wait an hour then check again. Either way..If you don't receive the email after a couple hours please contact us and we will send you a new generated link(s) as they are only good for 24 hours.
Will you ship to "x"? if so how much will it be?
    Yes we ship anywhere. If you have a postal drop we can get it to you. Our website also has an integrated shipping calculator for you to use to calculate shipping. All US orders are sent via Priority. If you are ordering from outside the United States you have 2 options International Priority or First Class International. International Priority really only comes with the added comfort of a tracking number and in some locations like urban areas it may get to you faster.

    To use the shipping calculator simply login to your account (or create one) put everything you would like on your order in the shopping cart and click the "calculate postage" button on the bottom of the shopping cart page. Our site is directly linked to the US Postal Service's Website via an XML feed so this shipping calculation is based on their pricing.
I am a label/artist, would you be interested in selling our title(s)?
    Labels and artists interested in sending n5Mailorder promotional copies for consideration of sale in our shop are more than welcome to send us a copy. If we like what we hear we'll get in touch with our terms/accounts. Please note that even though we do sell CDRs they should be professionally packaged or handmade boutique type releases.

    If you are indeed interested in n5Mailorder selling your releases please by all means send your promotional copy(s) to the address on our contact page:

    Please include in your parcel a one-sheet with the following info for each release enclosed:
    1. wholesale price (what we would pay)
    2. release date
    3. catalog number
    4. format (CD?/CDR?/12"?/Neural Implant?)
    5. album cover
    6. available ship date
    7. your contact info
    8. a write-up + a breif artist bio
I got an email over a month ago saying my order had shipped...where is it?
    It has been our experience that periodically packages can end up simply sitting at your local post office. Before contacting us about your order please inquire about your parcel at your local post office. If you chose International Priority for the shipping type on your order you do have a tracking number that was mailed to you via USPS. You can use that tracking number to see the status of your parcel at the USPS website. IF you did not receive a tracking number and there is no package for you at your local post office please contact us and let us know what order number. The order number will be on the original email we sent you when you placed the order. You may also contact us by replying to any of the mails that we sent to confirm order, payment or shipping.

What payment types do you accept
    n5mailorder.com currenlty accepts Paypal, Visa and Mastercard. Downloads from n5MD.com are Paypal only
Can i have a hug?
    Well that depends... Will someone from our orginization giving you a hug provide you with some sort of closure or comfort?